隐私政策
生效日期：2026-10-06
本隐私政策说明 Melcosoft LLC（“Melcosoft”或“我们”）会收集哪些信息、如何使用，以及您有哪些选择。本政策适用于我们的网站 https://melcosoft.cc 、主账号门户网站 https://melcosoft-ma.games 、论坛 https://melcosoft.community 、客服门户网站 https://melcosoft.help 、Melcosoft Launcher 及我们的游戏服务器（合称“服务”）。
1. 我们收集的信息
账号数据：创建主账号时，我们会保存您的登录名称、电子邮件地址及密码哈希值。您创建的游戏账号与角色会链接至您的主账号。
游戏与论坛数据：游戏进度、角色数据、论坛发文及您提交的客服请求。
自愿支持纪录：若您选择支持本项目，我们会保存金额、日期及付款服务商。付款由第三方付款服务商处理；我们不会收到或保存您的卡片数据。
技术数据：营运及保护服务所需的 IP 地址、浏览器或用户端版本、设备与连接数据及服务器日志。为统计启动器下载量，我们在分析前会以加盐的单向哈希值取代 IP 地址。
Cookie 与分析：本网站使用 Cookie、Google Analytics 和 Yandex Metrica（包括 Webvisor 会话录制）来了解网站的使用情况。您可以在浏览器设置中阻止 Cookie。
2. 我们如何使用信息
提供并保护服务：账号、游戏服务器、启动器、论坛及客服。
防止作弊、诈骗及滥用，并运行我们的规则。
透过汇总统计衡量并改善服务（例如有多少访客下载启动器或回到游戏）。
就您的账号或客服请求与您联系。我们不会向未注册的人寄送宣传邮件。
我们不会出售您的个人数据。
3. YouTube API 服务与 Google 用户数据
Melcosoft 在一个管理 Melcosoft 官方 YouTube 频道的内部工具中使用 YouTube API Services。此工具仅由 Melcosoft 团队操作，且仅以管理我们频道的 Google 账号授权。它不会要求其他 YouTube 用户登录，也不会访问他们的账号。
透过 YouTube API Services，此工具会读取我们自己频道与视频的中继数据及公开统计、读取我们自己频道的 YouTube 数据分析报表（观看次数、观看时间、流量来源及订阅人数变化等汇总数据，不含可识别个别观众的信息）、编辑我们自己视频的标题、说明及标签，并将视频上传至我们自己的频道。
这些数据保存在我们控管之服务器上的自有数据库中，仅用于发布及衡量我们频道的内容。我们不会与第三方分享，也不会用于广告。
Melcosoft 对于从 Google API 取得之信息的使用与传输，均遵守 Google API Services User Data Policy，包括 Limited Use 规定： https://developers.google.com/terms/api-services-user-data-policy
使用服务中依赖 YouTube 的部分，即表示您也同意 YouTube 服务条款： https://www.youtube.com/t/terms 。Google 依据 Google 隐私政策处理数据： https://policies.google.com/privacy
您可随时在 Google 安全性设置页面撤销授予我们工具的访问权： https://myaccount.google.com/permissions 。撤销后或应要求，我们会在 30 天内删除已保存的 API 数据，但已不再与任何 Google 账号相关的汇总统计除外。
4. 信息分享
我们仅在以下情况分享信息：提供给协助我们营运服务的服务商（主机代管、内容传递、付款处理、分析）、法律要求时，或为保护用户及服务时。
5. 保存与安全
账号与游戏数据会在您的账号存续期间保存。服务器日志保存有限期间，通常最长 90 天。我们以访问控制、传输加密及受限的管理权限保护数据，但没有任何系统是绝对安全的。
6. 您的选择与权利
您可透过客服门户网站要求查阅、更正或删除您的个人数据： https://melcosoft.help 。删除主账号时，链接的游戏账号也会一并删除。
7. 儿童
服务并非以未满 13 岁的儿童为对象，我们不会蓄意收集其个人数据。若您认为有儿童向我们提供了数据，请与我们联系，我们将予以删除。
8. 变更与联系方式
我们可能会更新本隐私政策，页眉日期即为最新版本。关于本政策的问题： https://melcosoft.help
Privacy Policy
Effective date: 2026-10-06
This Privacy Policy explains what information Melcosoft LLC ("Melcosoft", "we", "us") collects, how we use it and what choices you have. It applies to our website https://melcosoft.cc, the master account portal https://melcosoft-ma.games, the forum https://melcosoft.community, the support portal https://melcosoft.help, Melcosoft Launcher and our game servers (together, the "Services").
1. Information we collect
Account information: when you create a master account we store your login, email address and a hashed password. Game accounts and characters you create are linked to your master account.
Game and forum data: in-game progress, character data, forum posts and support requests you submit.
Voluntary support records: if you choose to support the project, we keep a record of the amount, date and payment provider. Payments are processed by third-party payment providers; we do not receive or store your card details.
Technical data: IP address, browser or client version, device and connection data, and server logs needed to operate and protect the Services. For launcher download statistics we replace IP addresses with a salted one-way hash before analysis.
Cookies and analytics: our website uses cookies, Google Analytics and Yandex Metrica (including Webvisor session recording) to understand how the site is used. You can block cookies in your browser settings.
2. How we use information
To provide and secure the Services: accounts, game servers, launcher, forum and support.
To prevent cheating, fraud and abuse, and to enforce our rules.
To measure and improve the Services using aggregated statistics (for example, how many visitors download the launcher or return to the game).
To contact you about your account or support requests. We do not send marketing email to people who have not registered.
We do not sell your personal information.
3. YouTube API Services and Google user data
Melcosoft uses YouTube API Services in an internal tool that manages the official Melcosoft YouTube channel. The tool is operated only by the Melcosoft team and is authorized only with the Google account that manages our channel. It does not ask other YouTube users to sign in and does not access their accounts.
Through YouTube API Services the tool reads the metadata and public statistics of our own channel and videos, reads YouTube Analytics reports for our own channel (aggregated figures such as views, watch time, traffic sources and subscriber changes, with no information that identifies individual viewers), edits titles, descriptions and tags of our own videos, and uploads videos to our own channel.
This data is stored in our own database on servers we control and is used only to publish and measure content on our channel. We do not share it with third parties and do not use it for advertising.
Melcosoft's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements: https://developers.google.com/terms/api-services-user-data-policy
By using the parts of the Services that rely on YouTube, you are also bound by the YouTube Terms of Service: https://www.youtube.com/t/terms. Google processes data according to the Google Privacy Policy: https://policies.google.com/privacy
Access granted to our tool can be revoked at any time on the Google security settings page: https://myaccount.google.com/permissions. On revocation, or on request, we delete stored API data within 30 days, except aggregated statistics that no longer relate to a Google account.
4. Sharing
We share information only with service providers who help us operate the Services (hosting, content delivery, payment processing, analytics), when required by law, or to protect our users and the Services.
5. Retention and security
We keep account and game data while your account exists. Server logs are kept for a limited period, normally up to 90 days. We protect data with access controls, encryption in transit and restricted administrative access, but no system is completely secure.
6. Your choices and rights
You can request access to, correction or deletion of your personal information through our support portal: https://melcosoft.help. Deleting your master account also removes the game accounts linked to it.
7. Children
The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
8. Changes and contact
We may update this Privacy Policy. The effective date at the top shows the latest version. Questions about this policy: https://melcosoft.help
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