隱私權政策
生效日期：2026-09-25
本隱私權政策說明 Melcosoft LLC（「Melcosoft」或「我們」）會收集哪些資訊、如何使用，以及您有哪些選擇。本政策適用於我們的網站 https://melcosoft.cc 、主帳號入口網站 https://melcosoft-ma.games 、論壇 https://melcosoft.community 、客服入口網站 https://melcosoft.help 、Melcosoft Launcher 及我們的遊戲伺服器（合稱「服務」）。
1. 我們收集的資訊
帳號資料：建立主帳號時，我們會儲存您的登入名稱、電子郵件地址及密碼雜湊值。您建立的遊戲帳號與角色會連結至您的主帳號。
遊戲與論壇資料：遊戲進度、角色資料、論壇發文及您提交的客服請求。
自願支持紀錄：若您選擇支持本專案，我們會保存金額、日期及付款服務商。付款由第三方付款服務商處理；我們不會收到或儲存您的卡片資料。
技術資料：營運及保護服務所需的 IP 位址、瀏覽器或用戶端版本、裝置與連線資料及伺服器日誌。為統計啟動器下載量，我們在分析前會以加鹽的單向雜湊值取代 IP 位址。
Cookie 與分析：我們的網站使用 Cookie 及 Google Analytics 了解網站的使用情況。您可以在瀏覽器設定中封鎖 Cookie。
2. 我們如何使用資訊
提供並保護服務：帳號、遊戲伺服器、啟動器、論壇及客服。
防止作弊、詐騙及濫用，並執行我們的規則。
透過彙總統計衡量並改善服務（例如有多少訪客下載啟動器或回到遊戲）。
就您的帳號或客服請求與您聯繫。我們不會向未註冊的人寄送宣傳郵件。
我們不會出售您的個人資料。
3. YouTube API 服務與 Google 使用者資料
Melcosoft 在一個管理 Melcosoft 官方 YouTube 頻道的內部工具中使用 YouTube API Services。此工具僅由 Melcosoft 團隊操作，且僅以管理我們頻道的 Google 帳號授權。它不會要求其他 YouTube 使用者登入，也不會存取他們的帳號。
透過 YouTube API Services，此工具會讀取我們自己頻道與影片的中繼資料及公開統計、讀取我們自己頻道的 YouTube 數據分析報表（觀看次數、觀看時間、流量來源及訂閱人數變化等彙總數據，不含可識別個別觀眾的資訊）、編輯我們自己影片的標題、說明及標籤，並將影片上傳至我們自己的頻道。
這些資料儲存在我們控管之伺服器上的自有資料庫中，僅用於發布及衡量我們頻道的內容。我們不會與第三方分享，也不會用於廣告。
Melcosoft 對於從 Google API 取得之資訊的使用與傳輸，均遵守 Google API Services User Data Policy，包括 Limited Use 規定： https://developers.google.com/terms/api-services-user-data-policy
使用服務中依賴 YouTube 的部分，即表示您也同意 YouTube 服務條款： https://www.youtube.com/t/terms 。Google 依據 Google 隱私權政策處理資料： https://policies.google.com/privacy
您可隨時在 Google 安全性設定頁面撤銷授予我們工具的存取權： https://myaccount.google.com/permissions 。撤銷後或應要求，我們會在 30 天內刪除已儲存的 API 資料，但已不再與任何 Google 帳號相關的彙總統計除外。
4. 資訊分享
我們僅在以下情況分享資訊：提供給協助我們營運服務的服務商（主機代管、內容傳遞、付款處理、分析）、法律要求時，或為保護使用者及服務時。
5. 保存與安全
帳號與遊戲資料會在您的帳號存續期間保存。伺服器日誌保存有限期間，通常最長 90 天。我們以存取控制、傳輸加密及受限的管理權限保護資料，但沒有任何系統是絕對安全的。
6. 您的選擇與權利
您可透過客服入口網站要求查閱、更正或刪除您的個人資料： https://melcosoft.help 。刪除主帳號時，連結的遊戲帳號也會一併刪除。
7. 兒童
服務並非以未滿 13 歲的兒童為對象，我們不會蓄意收集其個人資料。若您認為有兒童向我們提供了資料，請與我們聯繫，我們將予以刪除。
8. 變更與聯絡方式
我們可能會更新本隱私權政策，頁首日期即為最新版本。關於本政策的問題： https://melcosoft.help
Privacy Policy
Effective date: 2026-09-25
This Privacy Policy explains what information Melcosoft LLC ("Melcosoft", "we", "us") collects, how we use it and what choices you have. It applies to our website https://melcosoft.cc, the master account portal https://melcosoft-ma.games, the forum https://melcosoft.community, the support portal https://melcosoft.help, Melcosoft Launcher and our game servers (together, the "Services").
1. Information we collect
Account information: when you create a master account we store your login, email address and a hashed password. Game accounts and characters you create are linked to your master account.
Game and forum data: in-game progress, character data, forum posts and support requests you submit.
Voluntary support records: if you choose to support the project, we keep a record of the amount, date and payment provider. Payments are processed by third-party payment providers; we do not receive or store your card details.
Technical data: IP address, browser or client version, device and connection data, and server logs needed to operate and protect the Services. For launcher download statistics we replace IP addresses with a salted one-way hash before analysis.
Cookies and analytics: our website uses cookies and Google Analytics to understand how the site is used. You can block cookies in your browser settings.
2. How we use information
To provide and secure the Services: accounts, game servers, launcher, forum and support.
To prevent cheating, fraud and abuse, and to enforce our rules.
To measure and improve the Services using aggregated statistics (for example, how many visitors download the launcher or return to the game).
To contact you about your account or support requests. We do not send marketing email to people who have not registered.
We do not sell your personal information.
3. YouTube API Services and Google user data
Melcosoft uses YouTube API Services in an internal tool that manages the official Melcosoft YouTube channel. The tool is operated only by the Melcosoft team and is authorized only with the Google account that manages our channel. It does not ask other YouTube users to sign in and does not access their accounts.
Through YouTube API Services the tool reads the metadata and public statistics of our own channel and videos, reads YouTube Analytics reports for our own channel (aggregated figures such as views, watch time, traffic sources and subscriber changes, with no information that identifies individual viewers), edits titles, descriptions and tags of our own videos, and uploads videos to our own channel.
This data is stored in our own database on servers we control and is used only to publish and measure content on our channel. We do not share it with third parties and do not use it for advertising.
Melcosoft's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements: https://developers.google.com/terms/api-services-user-data-policy
By using the parts of the Services that rely on YouTube, you are also bound by the YouTube Terms of Service: https://www.youtube.com/t/terms. Google processes data according to the Google Privacy Policy: https://policies.google.com/privacy
Access granted to our tool can be revoked at any time on the Google security settings page: https://myaccount.google.com/permissions. On revocation, or on request, we delete stored API data within 30 days, except aggregated statistics that no longer relate to a Google account.
4. Sharing
We share information only with service providers who help us operate the Services (hosting, content delivery, payment processing, analytics), when required by law, or to protect our users and the Services.
5. Retention and security
We keep account and game data while your account exists. Server logs are kept for a limited period, normally up to 90 days. We protect data with access controls, encryption in transit and restricted administrative access, but no system is completely secure.
6. Your choices and rights
You can request access to, correction or deletion of your personal information through our support portal: https://melcosoft.help. Deleting your master account also removes the game accounts linked to it.
7. Children
The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
8. Changes and contact
We may update this Privacy Policy. The effective date at the top shows the latest version. Questions about this policy: https://melcosoft.help